AT&T Secure Family™

AT&T Secure Family™

By AT&T Services, Inc.

  • Category: Lifestyle
  • Release Date: 2010-02-05
  • Current Version: 3.8.5
  • Adult Rating: 4+
  • File Size: 197.58 MB
  • Developer: AT&T Services, Inc.
  • Compatibility: Requires iOS 10.0 or later.
Score: 2.5
From 7,985 Ratings


Take your family’s safety to the next level. Know where your kids are, control their screen time and manage what they access online. AT&T Secure Family delivers parents peace of mind: • Location Tracking + – Track a family member on an interactive map. • Arrival/Departure Alerts* – Receive an alert when your child enters or leaves a location (home, school, etc.) • Pause Internet* – Limit Online distractions (time for homework, time for bed). • Filter & Block Content* – Filter or block Apps and Online content based on age appropriate settings. • App Purchase Block* – Block your child’s ability to make App purchases. AT&T Secure Family is free for the first 30 days. After the first 30 days, you will be billed $7.99 each month (includes up to 10 lines). Service auto renews every 30 days unless cancelled. Easy Setup and Pairing for Parents: *Parental Controls feature requires pairing with AT&T Secure Family Companion , a free app++ that can be downloaded to the child’s device. + Network based location via cell tower triangulation, location schedule alerts and location history do not require the installation of a Secure Family Companion App on the child’s device. ++ AT&T Secure Family Companion can be found in the App Store and only works with the purchase of AT&T Secure Family which is $7.99/month. Other important information about AT&T Secure Family: • After first 30 days, $7.99/mo. will be charged to your iTunes account. Subscription will automatically renew each month unless auto-renew is turned off at least 24 hours before the end of the current month’s billing period. • To view, modify or cancel your subscription, go to account settings in iTunes. No cancellation of the current month’s subscription is allowed. No refunds or credits for partial subscriptions terms. App requires iOS v. 10 or higher • AT&T Secure Family Companion is not compatible with AT&T Mobile Security Plus. If you wish to continue with the purchase, you must either remove AT&T Mobile Security Plus from your iTunes account or downgrade to AT&T Mobile Security Basic before adding AT&T Secure Family Companion to your child’s device. To cancel your subscription, go to account settings in iTunes. No cancellation of the current month’s subscription is allowed. No refunds or credits for partial subscriptions terms. • This service is available to AT&T postpaid wireless customers. Secure Family and Companion app users must be on the same account. Only authorized app users have permission to locate a family member. • Note: Continued use of GPS running in the background can dramatically reduce battery life. • Availability, timeliness or accuracy of location is not guaranteed. Coverage not available in all areas. The collection, use, and disclosure of any personal information through this application is governed by AT&T's Privacy Policy found at: View the AT&T Secure Family website at

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  • Can’t use this app

    By CARDK
    I got this app to keep track of my elderly mother and 20 something son. It worked great for awhile but since I received a message that the free 30-day trial was over (which I was not informed about), I cannot use the app anymore. I signed up for the $7.99 a month subscription but I keep getting error messages. I am only giving it 1 star because it’s the only way to post this review.
  • When is AT&T going to LISTEN to their customers??

    By Kklatch
    This app has been nothing but crap for the six months it’s been in use. When is AT&T going to LISTEN to their customers and BRING BACK SMART LIMITS??? How many negative reviews does it take for AT&T to do something about this? The fact that Smart Limits was discontinued is enough reason for me to switch carriers and we’ve been with AT&T for many years. Parents want Smart Limits back!! For now, I’ll be researching other carriers.
  • Lousy

    By Biggie804
    Kept kicking me out!!!
  • Horrible. Doesn’t work. Save your money.

    By Shawn D W
    What a garbage application. The precious safe family app limited my kids data usage per day and kept them from going over a data cap. This application never works. I restrict their usage and the app just stops working. For days at a time. I get text messages saying it has stopped pairing and i have to re-pair it. And then at the end of the day it stops pairing again. My data use went from controlled and always under our cap to AVERAGING 10% over our cap. The restrictions on time never mattered. The restrictions on content never mattered. This appears to be an app designed to take $8/mo from you and make you go to a higher data plan as well. 0 stars.
  • Just downloaded and does not work

    By DonVilla
    Was looking forward to this been paying for it a couple months now and it does not work/pair with child phone. Please advice
  • Doesn’t work

    By MEs Momma
    After spending an hour deleting and downloading it once again doesn’t work. Only works a day or two at a time then have to spend time installing again. Customer Service is a JOKE.
  • Review

    By debbietberget
    I like secure family app but, it tells me 4 different locations for 4 people when I know that are in the same house. The accuracy could definitely be better.
  • Lousy App

    By 20parent19
    Worthless and dysfunctional app, poorly designed. They need to bring back smart limits as this replacement option is not acceptable.
  • Didn’t work - deleted

    By JBandrew
    This app didn’t work and is not ready for release. As a parent of a 17 year old - to be required to install a companion app on your child’s phone that is then supposed to be paired is not a realistic option. The entire premise of this app is to impose limits, controls, and oversight of a child. Any child above the age of 5 would known to just delete the companion app or take any number of steps to get around these efforts. The pairing didn’t work anyway. The capability to turn off data ALREADY exists in the standard clunky AT&T app and online. AND I already pay $$hundreds of dollars each month for this feature. Just add the ability to create schedules. For example, Google’s Free companion app to their Wifi routers allows one to create “pause” schedules for a device or collection of devices. So I have the ability to control my child’s WiFi access very simply and without paying for a service, but the simple act of turning off cellular data... lets all see if there is a way we can monetize that feature and greatly inconvenience our customers in the process. truly. Makes me consider other carriers and I have been with AT&T for more than 16 years.
  • Horrible

    By Erik & Heidy
    This app is a just horrible. Every time I want to check something I have to remove the app, download it again and settings up everything. I stared to used last night in just 14 hours I delete and downloaded this app 20 times because it doesn’t work properly, thanks god I still on my free first month period because I’m not paying for this.